Order Queries
Can cancel my order ?
Yes, you may cancel your order but this has to be done exactly 1 hour after your order has been made. You will receive an email whether your request has been granted or not. If your order has already been processed, we will not be able to cancel it.
Do you offer returns or exchanges?
Due to the nature and highly fluctuating availability of our products, we do not offer exchanges or refunds at this time.
How long does shipping take ?
Standard delivery times are 3-5 working days. Please bear these timings in mind before purchasing from us if you need the products for a certain date.
UK orders can take up to 14 working days to process before being dispatched.
My parcel has been damaged in transit. Can I receive a refund?
We do not take responsibility for any parcels that are damaged in transit and do not issue any refunds in these cases. When you make a purchase with us you sign-up to these terms and conditions.
Hair Queries
How long does your hair last?
With proper maintenance, our hair can last anywhere between 4-6 years (sometimes longer).
How much hair do I need for a full head of weave?
We would recommend a minimum of 3 bundles if hair lengths between 12” – 20” are purchased. Lengths over 20” we would advise 4+ bundles for extra volume.
How much hair do I need for clip in extensions?
For a Half Head we recommend 1 x 120g bundles - ideal for adding volume.
For a Full Head we recommend 2-3 x 120g bundles
Which texture should I buy to achieve the look I want ?
Kindly send us an email/Dm if you are unsure about what texture you need. We are more than happy to assist you x
Where does your hair come from ?
Our bundles are virgin Cambodian hair.
Can I add colour to my hair extensions ?
Our 100% Virgin hair can be dyed/bleached to a colour that’s suitable for you. However, your extensions are susceptible to damage and loss of curl pattern just like our own hair. We recommend you consult a colourist to avoid damage.
Can I straighten my hair extensions ?
Yes it absolutely can - straightened, curled, blown out - you name it. However, your extensions are susceptible to heat damage and loss of curl pattern just like our own hair.
We recommend applying a heat protectant to preserve the hair health if you are going to apply heat tools.
If you know you like to straighten your hair often, its probably best to opt for our Hiydro Yaki texture.
International Shipping
Do you ship internationally?
Currently, we only ship within the UK.
How long does international shipping take ?
Up to 16 working days.
Where is Hiydro Hair based?
LONDON, UNITED KINGDOM
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers)