Refund policy

REFUND POLICY.

At Hiydro Hair, we strive to ensure that all our customers are satisfied with their purchases. All items are photographed and thoroughly inspected before shipment. 

Due to the nature of our products, all sales are final meaning: 

We do not offer exchanges or refunds. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. You may qualify for either an exchange or refund. 

Reporting Faults:

  • You have 14 days from the date of purchase to report any faults with your hair product. Outside of this reporting period, your order will not be eligible for an exchange or refund.
  • To report any faults or issues with your purchase, please contact us at hello@hiydrohair.com with your full name and order number
  • Once you have emailed us we ask that you wait up to 24-48 hours for a response
  • Upon reporting a fault, we will request photos/videos via email. Following this, we will require the physical return of the product for inspection. 

Before attempting to return your order, please read below to ensure it is eligible:

Hair Extensions

To be eligible for a return, your product must:

  • Still have the original Hiydro Hair tag attached and in a good/saleable condition
  • Still have any original packaging intact (this includes all plastic zip ties / ribbon banding / elastic banding) and in a well presentable condition
  • Not be altered in any way (brushed out, cut, coloured, bleached)
  • Not appear to have been worn

If your items do not meet these standards, your refund will be rejected. All our bundles are machine sealed with rubber bands so we will be aware if these have been removed.

We recommend sending back your item via Royal Mail special delivery. This is a tracked, weighed and insured service. You are responsible for ensuring that your order gets back to us. You will not be refunded under any circumstances if we don't received your items back. 

Proof of purchase is required with every refund or exchange. Please add a note of your order number and full name inside the parcel. 

PLEASE NOTE: Fees such as additional shipping charges, duties, customs, overdraft, interest, or any other fees charged by a third-party will NOT reimbursed. 

Timeframe for Returns/Exchanges.

  • You must manage the return before the established deadline
  • All returns must be initiated within the specified deadline, as outlined in our policies.
  • Failure to return the product within the established timeframe of 14 days will result in the forfeiture of your eligibility for a refund or exchange
  • Refunds normally take 7-10 working days to appear in your account.